Buying Online FAQs - 26-30 Railcard (2023)

Most frequently asked questions

  • How do I make a complaint?

    A:

    In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have.

    We're open from 07:00amto 22:00pmeveryday of the year except for Christmas day. You can:

    Email us: railcardhelp@nationalrail.co.uk

    Call us on: 0345 3000 250

    Write to: National Railcards
    Unit A2 and B Mease Mill
    Westminster Trading Estate
    Measham

    DE12 7DS

    If you are not satisfied with the resolutionwe give, you are entitled to contact:

    www.transportfocus.org.uk/help/rail-complaints

    http://ec.europa.eu/odr/

  • How can I buy a 26-30 Railcard?

    A:

    You can buy your 26-30Railcard online only.

    Simplyclick ‘’Buy Now’’ on the website homepage and follow the instructions on the screen.You will need to provide a valid passport or UK driving licence or EEA National Identity Card numberto prove your date of birth and a digital passport-style photo.

  • How do I buy my 26-30 Railcard for the first time?

    A:

    You can buy the 26-30 Railcard online only. Simply click ‘Buy Now’ on the website homepage and follow the instruction on the screen. You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.

    In most cases, your digital 26-30 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. 

    Please note that the 26-30 Railcard is only available in digital format.

    (Video) Digital 26-30 Railcard from Trainline
  • Can I buy a 26-30 Railcard for another person?

    A:

    Yes, you can buy a 26-30 Railcard for another person online as long as they are aged between 26 and 30 years old and have a valid passport, driving licence or EEA National Identity card and a digital passport-style photo.

    To buy the Railcard, please click ‘Buy Now’ on the website homepage to get started. When you get to the question, "Who is the Railcard being purchased for?" select " The Railcard is for someone else" and follow the instructions on the screen to continue with your purchase. You will also be asked to register if you do not already have an account or log in using your registered email address and password. A passport-style photo of the person you are buying on behalf will also be required.

  • How can I change my personal details if I am an online Railcard customer

    A:

    Please click "Manage my Railcard" on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your ‘Menu Profile’ and select ‘Personal Details’. You will be given the option to update or change your personal details, including your address.

    Or you can also click on https://secure.railcard.co.uk/account/personal-details, enter your log in details and the ‘Manage Personal Details’ page will show. You can now change or update your personal details including your address.

  • Can I buy a 26-30 Railcard at a rail station?

    A:

    No. The 26-30 Railcard is only be available to purchase online via our website.

  • The system says my passport is “invalid”. What can I do?

    A:

    We accept machine readable passport numberfrom all countries except for those issued in the Philippines and Bangladesh prior to 2010. So, if you have a valid passport your passport code should work.

    When inputting your passport details into the system please ensure you are entering all characters including each chevron “<” where it appears on your passport. You will need to input:

    • 10 digits or characters into the first box
    • three letters in the second box identifying your nationality
    • seven digits in the third box
    • an F or M identifying your gender in the fourth box
    • seven digits in the fifth box
    • the last two digits of your passport code in the sixth box.If you only have one digit in this section, please add a 0 in front of it.

    Buying Online FAQs - 26-30 Railcard (1)

    Buying Online FAQs - 26-30 Railcard (2)


    If all the above information is correct and the system says that your number is still invalid, please check that the information you have supplied on the Cardholder Details page is correct. You must:

    • use your full name as it is shown on your passport. Do not use any shortened version of your name (for example, “Bob” when you are “Robert” on your passport)
    • put your personal name in the “Your First Name” field and your family name in the “Your Surname” field
    • make sure that your gender is as it is shown on your passport
    (Video) Buying 26-30 Railcard at 30 years old
  • I wear a burka or a niqab – will I have to show my face in the photograph?

    A:

    All customers must provide a photograph. The photo should have been taken with nothing covering the outline of eyes, nose or mouth. The rail industry applies the same rules as the DVLA and Passport Agency, so photos with a person wearing a full facial burka / niqab (a veil that covers the face) are not acceptable. If a member of rail staff is unable to validate that the person on your Railcard is you, the Train Companies reserve the right to charge you the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare.

  • The system won't accept my driving licence - can you help?

    A:

    If you are using a driving licence to apply, please make sure that the name you use to apply for your Railcard is typed into your application in exactly the same format in which it is shown on your driving licence.

    This means that if an apostrophe or hyphen in your name has been left out of your name on your driving licence you need to leave it out of the name you use for your Railcard.

    For example, if your name is “O’brian” and it is shown as “Obrian” (without the apostrophe) on your driving licence, then you should type it as “Obrian” in your Railcard application.

  • I am having trouble uploading my photo for my 26-30 Railcard – what can I do?

    A:

    We're sorry that you've experienced problems whilst uploading a photograph. There can be a number of causes of this - some of which are difficult to diagnose. We’ve compiled a list of trouble-shooting tips that you can try before contacting us:

    (Video) U.K Rail Card How To Apply Online Full Process , Save Money 💷With Uk RailCard

    • Retry the photo upload. Close your web browser before restarting it and logging in again
    • Enable JavaScript on your web browser. Your web browser may be configured in a way that it makes uploading the photo more difficult (such as. having the JavaScript disabled). Please check your settings and ensure that JavaScript is enabled
    • Make sure you have up-to-date web browser software. Although our website supports the top browsers (such as Internet Explorer, Chrome, Safari, Mozilla Firefox and Opera), some older versions of these browsers are more likely to cause problems uploading image files to our website. Try updating your web browser to the latest version, or try a different web browser/computer
    • Make sure your image is 5 megabytes (5Mb) in size or less. We accept images up to 5Mb in size but the smaller the file the better - it will take less time to transfer to our servers. Crop your photograph before uploading and/or reduce the quality but be careful - the picture still needs to be clear enough to print on the Railcard
    • Check that your internet service provider (ISP) is not experiencing problems. These are often difficult to detect but if other websites are unusually slow (especially noticeable when downloading images), then your ISP may be having network issues or might be congested. You may want to check with your ISP by visiting their 'service status' webpage

    If you have done all the above and are still experiencing problems, then please call us on 0345 3000 250.

  • I have a promotion code to use towards the cost of my Railcard – it is not working. What can I do?

    A:

    Please check that you have read each character of the code correctly. We do try to use codes that are easy to read, but occasionally applicants might confuse,

    the letter “I” with the number “1”
    the letter “O” with the number “0” (zero)
    the letter “S” with the number “5”.

    If any of these characters appear in your code, please try their alternatives. If this does not work, please call us on 0345 3000 250 and we will be able to check the status of the code you have.

  • I can’t find my year of birth in the drop-down menu in the “Your Date of Birth” section of the application. What can I do?

    A:

    To buy this Railcard, you must be aged 26 - 30 years old. The range of birth dates for applicants is set to those eligible to the Railcard.

  • Can I buy a 3-year 26-30 Railcard?

    A:

    The 26-30 Railcard is only available for 1 year.

  • What is an acceptable image to use for my Railcard photograph?

    A:

    The image should be a good recognisable likeness of you.

    (Video) Digital 16-25 Railcard from Trainline

    We prefer colour pictures but black and white images are acceptable. Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus.

    Please make sure that your face is not obscured by hats or hair.

    The file of your photo must be either a .jpg, .bmp, or a .gif and must not exceed 5MB with a resolution of at least 300dpi. We will reject photos if they are not appropriate and ask you for a more suitable image.

  • How much is a 26-30 Railcard?

    A: A one-year Railcard costs £30

  • Why is the title "Mx" not available when I come to make payment?

    A: If you have given your title as "Mx" during the application process then this will be shown on your Railcard and in all correspondence that we have with you. However, the secure payment process is delivered by our Payment Provider and we are only able to offer the range of titles that it provides.

  • I am getting the message "Internal Server Error" during the application process. What can I do?

    A:

    The “Internal Server Error” message is a generic error message which relates to issues to do with the way your browser is interfacing with the Railcard website. Sometimes this problem can occur if you are using compatibility mode in Internet Explorer (versions IE10 and lower).

    In Internet Explorer 10 you can click the compatibility mode button to switch it on or off.

    In Internet Explorer 11 there is no compatibility mode button so to access the Compatibility settings you will need to click on the Settings icon. In the menu that is subsequently displayed you will find “Compatibility View Settings” – click this. In the Settings panel that displays, make sure that railcard.co.uk is not the box entitled, “Websites you’ve added to compatibility view”. If it is please click on the entry and click the remove button, then click to close it.

  • Can I use a provisional driving licence to prove my age online?

    A: Yes. Provisional driving licences can be used to demonstrate your age to our online system.

  • What methods of payment are accepted?

    A:

    We accept online payment via credit and debit cards. The cards accepted are: Visa, Visa Debit, Visa Electron, MasterCard, MasterCard Debit, Maestro and Solo.

    We cannot accept American Express or Diner's Club.

FAQs

Can I get a 26 to 30 Railcard instantly? ›

In most cases, your digital 26-30 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital 26-30 Railcard.

Can I buy a 26/30 Railcard the day before my 31st birthday? ›

You must be between 26-30 to buy a 1-year 26-30 Railcard. You can buy it up to and including the day before your 31st birthday and keep using it until its expiry date.

Can a non UK citizen get a 26-30 Railcard? ›

A: Yes, you can. Simply click 'Buy Now on the website homepage and follow the instructions on the screen. Please note that you will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.

Can you buy a Railcard if you're not British? ›

If you live outside of the UK, you are not eligible to buy railcards online. However, you can do so via a registered travel agent or at a UK train station. This means if you're coming to the UK to study in the summer, for example, you would be able to buy a railcard.

Can I buy a Railcard with a foreign passport? ›

We accept machine readable passport number from all countries except for those issued in the Philippines and Bangladesh prior to 2010. So, if you have a valid passport your passport code should work.

Is Railcard only for UK citizens? ›

National railcards

Save a third on many British train tickets by buying a railcard. They cost £30 (£20 for the Disabled Persons card). Not just for Brits! You don't need to live in Britain or be a UK citizen to be eligible.

Is the 26/30 Railcard only digital? ›

Please note that the 26-30 Railcard is only available in digital format.

Why can't I buy a Railcard? ›

If you've been unable to buy or renew your railcard, here's what to try: Install the latest version of the Railcard app and clear your browser. The RDG said customers experiencing problems may be able to resolve the issue by this if purchasing online. If this doesn't work, contact Railcard via alternative means.

What happens if you forget to add Railcard to train ticket? ›

If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.

How to get a Railcard without UK passport? ›

Yes. You can buy a 1-year 16-25 Railcard over the counter at all staffed station ticket offices. You will be required to provide your passport or UK driving licence or birth certificate or EEA National Identity card as proof of your date of birth and a passport-style photo.

Can international students buy a Railcard? ›

As a student, you're eligible for a 16-25 Railcard from National Rail. If you're over 25 but studying with us full-time, you're still eligible.

What proof of identity do I need for a Railcard? ›

All you need is: A valid passport, UK driving licence or EEA national identity card to verify your identity. A digital passport-style photo saved to your computer, tablet or mobile phone.

Can I buy a railcard and use it straight away? ›

If you have purchased a digital 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.

Can an American buy a Railcard? ›

Digital and online railcards are only available for people resident in the UK. Don't forget to bring a passport photo 35×45 mm big. No, the photo cant' be a regular printout.

How to get a Railcard without ID? ›

If you don't have any of the above forms of ID, you can upload a scan of your birth certificate or a Government-approved PASS card instead. Please note that applications using these will take a little longer to process.

Do you need a passport photo for a Railcard? ›

Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.

How to get a free 26 30 Railcard? ›

If you're between 26 and 30 years old, you're eligible. It's that simple! You can buy a National Rail 26-30 Railcard any time before your 31st birthday and keep using it for a whole year, until its expiry date.

Are Railcards only digital now? ›

Railcards can be renewed within 30 days of expiry, to either a digital or a plastic Railcard. Just log into your account and select 'Digital' when completing the application process.

When can you not use Railcard? ›

The discount does not apply before 09:30am Monday to Friday excluding public holidays.

Can I buy a Railcard that is not digital? ›

You can purchase a plastic or digital Railcard online. Plastic Railcards will be sent in the post; digital Railcards are available more quickly and they can be stored on up to two devices. You can buy a Senior Railcard at any National Rail staffed station ticket office or National Rail-licensed Travel Agent.

How does an online Railcard work? ›

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

Can I get a physical copy of my digital Railcard? ›

Unfortunately you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.

Can I buy a Railcard after booking tickets? ›

It's perfectly acceptable to buy the tickets online first and buy the railcard later - just as long as you have it when boarding the train. 2. Re: Buy Advance train tickets first online, then buy Railcard? 3.

How far in advance can you buy a Railcard? ›

You can renew your Railcard up to 30 days in advance of the expiry date.

Is Railcard and Trainline same? ›

Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

How to get your Railcard online? ›

Digital Railcard can be bought online only. Please click on 'Buy Now' on the website homepage to get started. When you get to the question 'Choose the type of Railcard you would like', select 'Digital' and follow the instructions on the screen to continue with your purchase.

How much is the fine for not having Railcard? ›

The penalty is £20.00* or TWICE the appropriate single fare from the station where you started your journey to either the next station at which the train stops, or the station you leave the train**, whichever is the greater amount.

What happens if you don't have your Railcard? ›

So if you don't have your Railcard with you when your ticket is inspected you will be required to pay for a new non-refundable ticket at the full non-discounted rate. If you could not produce your Railcard at the time of travel, on the first occasion only, you may receive a full refund on any extra fare charged.

Can I get a free railcard as a student? ›

Yes. As long as you're aged 16-25, or 26 or over but enrolled in a full-time university course, you can get the 16-25 Railcard and enjoy the discount. If you are looking to apply as a mature student, check out the details here.

Who is eligible for a UK Railcard? ›

Most frequently asked questions. Am I eligible to buy a Network Railcard? A: Anyone 16 years and above can buy a Network Railcard.

What kind of photo do you need for Railcard? ›

Your photo must be a standard passport size, taken with a digital camera or a smartphone, a JPEG at least 413 pixels wide by 531 pixels high, no larger than 250Kb and: In colour.

Do you have to carry your Railcard? ›

You must carry your valid Railcard with you on your journey. When asked by rail staff, you must show a valid ticket and valid Railcard within its period of validity when you travel. 2.8.

Can my friend use my Railcard? ›

The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Only the named cardholder(s) can use the Railcard. 2.4. Train Companies will not issue refunds on unused/unwanted Railcards, or extend their validity period.

Can you buy a Railcard instantly? ›

You can buy a 16-25 Railcard at any staffed station ticket office or National Rail-licensed Travel Agent. You can do it on the day you are travelling, just ensure the ticket office is open. If you're applying at a station for the first time you'll need to complete an application form.

How quickly can you get Railcard? ›

If you have ordered a plastic 16-25 Railcard online, please allow up to 5 working days for delivery. If you paid for 'Special Delivery' and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

How long does it take for a Railcard to arrive? ›

If you select a plastic card to be sent by post your new Railcard will be despatched within one working day by First Class post. Please allow five working days for delivery.

Can you use Railcard in rush hour? ›

Yes you can. However, for all journeys made between 4:30am and 10:00am Monday to Friday a minimum fare of £12 is payable. There is no minimum fare when you travel at weekends, on Public Holidays, or during July and August.

How long does it take to get a digital Railcard 26 30? ›

How quickly will I get my new digital Railcard? A: In most cases, your digital 26-30 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital 26-30 Railcard.

Can I buy my Railcard online? ›

Digital Railcard can be bought online only. Please click on 'Buy Now' on the website homepage to get started. When you get to the question 'Choose the type of Railcard you would like', select 'Digital' and follow the instructions on the screen to continue with your purchase.

Can a tourist buy a Railcard? ›

Yes, you can. Simply click 'Buy Now' on the website homepage and follow the instructions on the screen.

Can I buy a Railcard to start at a later date? ›

No. All Santander 16-25 Railcards are issued to start from the moment that they are issued. They will be valid for 4 years plus one week (to allow for delivery).

What documents do you need to get a Railcard? ›

The only things you'll need are:
  • A valid debit or credit card.
  • Proof of eligibility (UK Driving Licence, Passport, EEA National Identity card)
  • A passport style photo (for digital Railcard only).
  • If buying for someone else - the Railcard holder's details, including their email address.

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